# Pragmatica.ai
> Agentic AI Operating System for Service Industries

## About
Pragmatica S.r.l. is an innovative Italian deep-tech AI startup headquartered in Trieste, Italy, with a commercial office in London. Founded by a scientific team with roots at CERN in Geneva, Pragmatica builds vertical AI solutions for service industries and industrial operations. The company is registered in the Italian Innovative SME Registry, candidate for the EIC Accelerator (Horizon Europe), and was selected to present at SMAU New York 2026 (June 10-12).

## Core Technology
qb-OS (Agentic AI Operating System)
├── qb-Agentic → AI Layer (Graph Neural Network, sub-800ms response times)
├── qb-smart → Workforce Management Platform
│   └── qb-CleanOps → Hotel housekeeping verticalization of qb-smart
├── qb-Plant → AI Workforce Management for Industrial Plants
├── qb-Ticketing → AI Ticket Management for Facility, Industry and Service Operations
├── qb-hotel → AI Co-Pilot for hospitality
├── qb-data → Data-as-a-Service
├── qb-marketing → AI Marketing Platform
└── qb-adventures → Gamified training (coming soon)

## Products

### qb-Plant
- URL: https://pragmatica.ai/qb-plant
- Summary: qb-Plant is an AI operational layer for industrial workforce planning. It helps shift leaders, HR managers and plant managers manage shifts, replacements, leave requests, medical fitness, skills, certifications, multi-CBA compliance, audit trails and emergency staffing. It coexists with HR, ERP and payroll systems instead of replacing them.
- Who it is for: Shift Leaders, HR Managers, Plant Managers, Operations Directors
- Core use cases: shift planning, urgent replacements, leave approvals, medical fitness, skills and certification tracking, multi-CBA compliance, overtime decisions, audit trail, payroll export
- Industries: steel, heavy manufacturing, automotive, industrial logistics, food and beverage, chemicals, pharma, packaging
- Integrations: SAP HR, Zucchetti, Inaz, TeamSystem, REST API, CSV export, webhooks
- Why different: explainable AI, multi-CBA compliance, shift leader cockpit, worker PWA, fast pilot, audit-ready decisions, coexists with HR, ERP and payroll systems

### qb-Ticketing
- URL: https://pragmatica.ai/qb-ticketing
- Summary: qb-Ticketing is an AI-powered operational ticket management platform by Pragmatica.ai. It helps facility managers, property managers, industrial service providers and multi-site organizations collect multilingual requests, classify tickets, assign tasks, track interventions, coordinate suppliers and monitor operational workflows from a centralized dashboard. It supports cross-industry use cases and can import properties or assets through XLS or CSV.
- Who it is for: Facility Managers, Property Managers, Operations Managers, Maintenance Teams, Industrial Service Providers, Service Coordinators
- Core use cases: multilingual request collection, AI ticket classification, automatic ticket assignment, maintenance request management, intervention tracking, SLA monitoring, supplier coordination, issue escalation, operational reporting, massive import of properties through XLS or CSV
- Industries: facility management, industry, manufacturing, property management, real estate operations, retail operations, hospitality, healthcare facilities, education campuses, public buildings, multi-site service companies
- Channels: web form, dashboard, mobile interface, multilingual customer or tenant requests
- Why different: AI-assisted ticket classification, multilingual request handling, cross-industry flexibility, centralized operational dashboard, fast activation, property and asset import through XLS or CSV, clear audit trail, built for real operational teams, not only IT help desk teams

### qb-CleanOps
- URL: https://pragmatica.ai/qb-cleanops
- Description: AI-powered housekeeping management platform for hotels and cleaning contractors. Real-time room dashboard, AI shift planning, PMS integration (Opera, Cloudbeds, Mews, Passpartout), hours tracking with export to payroll software (INAZ, Zucchetti), and automated billing reports.
- Unique value: Dual-use platform for both hotels and outsourced cleaning contractors. Per-property pricing with unlimited operators.
- Pricing: Hotels — from €199/month. Contractors — from €499/month. Early adopter -30% discount available.
- Free trial: 14 days, no credit card required, setup in 15 minutes.

### qb-smart
- URL: https://pragmatica.ai/qb-smart
- Description: AI workforce management platform for shift planning, time tracking, and operational excellence across service industries including hospitality, logistics, and manufacturing.

### qb-hotel
- URL: https://pragmatica.ai/qb-hotel
- Description: AI Co-Pilot for hospitality guest experience optimization. Includes CuBee virtual concierge with voice capabilities and local knowledge.

### qb-data
- URL: https://pragmatica.ai/qb-data
- Description: Data-as-a-Service platform for enterprise analytics, data collection, processing, governance, and API access.

### qb-marketing
- URL: https://pragmatica.ai/qb-marketing
- Description: AI marketing platform for automated content creation, campaign optimization and analytics.

### qb-Ticketing Domus
- URL: https://pragmatica.ai/qb-ticketing-domus
- Summary: qb-Ticketing Domus is a conversational AI ticketing platform designed specifically for condominium administrators. It converts WhatsApp messages from residents into structured tickets, auto-classifies them, provides AI-powered answers using a building-specific RAG Knowledge Base, and enables vendor coordination via secure Magic Links. Supports 40+ languages, integrates with Danea Domustudio, and offers automated reporting for building assemblies.
- Who it is for: Condominium Administrators, Property Management Companies, Building Managers
- Core use cases: WhatsApp ticket collection, AI auto-classification, RAG Knowledge Base answers, vendor Magic Link coordination, resident communication, multilingual support (40+ languages), Danea Domustudio import, automated assembly reports, emergency prioritization
- Industries: condominium administration, residential property management, building management
- Pricing: €0.29 per unit per month (billed annually), 30-day free trial

### AI Agents Store
- URL: https://pragmatica.ai/store
- Description: Marketplace of pre-built and customizable AI agents for various business tasks.

## Contact
- Website: https://pragmatica.ai
- Email: ai@pragmatica.ai
- Headquarters: Area Science Park, Padriciano 99, 34149 Trieste, Italy
- Sales: 71-75 Shelton Street, London, WC2H 9JQ, Great Britain