Pragmatica.ai — Agentic AI Operating System for Service Industries

1€

Per unit / month

<2s

Ticket creation

Auto-assignment

GEO

Map + geofencing

API

Management sync

PDF

Shareable reports

●ONE SYSTEM · MANY USE CASES

Not a ticketing tool for one industry. A flexible operating layer for requests.

qb-ticketing adapts to any context where a report needs to become an action: properties, condominiums, apartments, beach resorts, offices, departments, plants, assets, facilities, suppliers and internal teams.

Reports

Tickets

AI Assignment

Suppliers

SLA

PDF Reports

History

KPIs

XLS/CSV Import

Interactive Map

Geofencing

Management API

●ARCHITECTURE

How it works

qb-ticketing Helpdesk

online

Hello, the intercom on Staircase A is not working

10:30 ✓✓

01 · User reports via WhatsApp

app.qb-ticketing.ai

Dashboard

Ticket

Map

Vendors

Your tickets

New ticket

#2024-0157 · Condominio Verdi 12

NEW

02 · Dashboard receives and notifies

Ticket #2024-0157NEW

10:30

Unit: Condominio Verdi 12, Scala A

Address: Via Roma 12, Trieste

Priority: Medium

Category: Intercom

Assign to vendor →

Set priority

Open on map

Received

Assigned

In progress

Closed

03 · You open the ticket and act in 1 click

Import data with location (XLS/CSV with coordinates or addresses)

Receive the report (WhatsApp, form, QR, email, portal, OTA)

qb-ticketing creates the ticket (text, photo, unit, priority, attachments, geo-pin)

AI suggests or assigns the task (skills, proximity, availability, contracts)

Operator/supplier confirms on-site presence (automatic geofencing)

Track progress (new → assigned → in progress → completed → closed)

Generate PDF reports (description, photos, timing, materials, history, coordinates)

Share and sync (owners, clients, external management systems via API)

●BULK IMPORT

Import properties, units and assets in minutes.

Bulk load data from XLS/CSV: properties, apartments, condominiums, beach umbrellas, offices, areas, departments, plants, assets — with addresses or GPS coordinates for automatic geolocation.

XLS/CSV ImportColumn mappingAddress geocodingError checkingSite/area/dept tagsSupplier associationBulk update

mapping

Property

Unit

Address

GPS

Cond. Verdi 12

Scala A

Via Roma 12

●

Apt. Aurora

Camera 3

Via Aurora 8

●

Bagno Relax

Fila 5

Lungomare 42

●

●AI ROUTING

The right ticket, to the right person. Faster.

AI interprets the report and suggests assignment based on issue, skills, availability, urgency, area, history, workload, active contracts and geographic proximity.

Leak→Nearest plumber

Electrical fault→Area electrician

Landscaping→Gardener

Cleaning→Cleaning team

Plant issue→Internal technician

Apartment→Property manager

●MAPS · GEO · ON-SITE CHECK

See your assets on the map. Know who's on site.

Interactive map of properties, units and assets. Geofencing to automatically certify operator and supplier presence at intervention time.

qb-ticketing — Map

New

In progress

Closed

New

In progress

StatusPriorityAreaAssignee

https://app.qb-ticketing...

Condominio Verdi 12 — Scala A

Thursday 30 Jan | 09:00 - 11:00

Ticket awaiting acknowledgment

You are within range of Condominio Verdi 12. Confirm your presence to start the intervention.

Intervention details

Checklist

0 of 2 completed

120 min

STARTWas due at 09:00

Geolocated pins for property / unit / assetAuto clusters and filters by status, priority, areaColor-coded status per zone or siteConfigurable geofence radius (50m, 200m, custom)Auto operator presence confirmationArrival / departure timestamp on ticketTravel times for AI routingMap export in PDF report

Pragmatica.ai

Intervention Report

#2024-0157 · 15/03/2024

Intercom repair — Condominio Verdi 12, Staircase A

Via Roma 12, 34123 Trieste

DESCRIPTION

Report from tenant Mr. Rossi (Unit 4). Main entrance intercom Staircase A not working. Diagnostics and internal transformer replacement with audio module recalibration.

BEFORE

Broken intercom · 03/15 09:12

AFTER

Intercom repaired · 03/15 14:38

TIMELINE

Opened09:12

Acknowledged09:25

Closed14:38

5h 26min

Marco RossiniIntercom tech · Elettro Service SRL

External vendor

MATERIALS

Material

Qty

Cost

Transformer 12V

€42,00

Audio module

€68,50

Cables & hardware

–

€12,00

CLOSED

15/03/2024 14:38

Total cost

€122,50

VAT included · To invoice

Lat 45.6495° N

Lon 13.7768° E

GPS ±4m

100m

Pragmatica.ai · qb-ticketing · Generated on 15/03/20241 of 1

●DOCUMENT OUTPUT

Clear PDF reports, ready to share.

Description, before/after photos, opening and closing times, operator, materials, notes, status, full history, intervention coordinates and map.

Use: owners, facility managers, condominiums, audits, quality control.

●40+ LANGUAGES

The client writes in their language. Your team works in yours.

qb-ticketing translates reports and responses. The user writes in their language, the manager receives in IT/EN, responds in their own language. The client reads the translated version.

The client writes in DE / EN / FR / ES / AR / ZH ...

WhatsApp message in German automatically translated to English in qb-ticketing dashboard

You receive everything already translated to Italian

WhatsApp message in German automatically translated to Italian in qb-ticketing dashboard

DEFRESENITPTNLPLRORUZHJAARKO+26

●INDUSTRIES

One system, five industries.

Condominiums

Leaks, stairwell lights, gates, elevators, cleaning, suppliers

Managed buildings map

Expected impact

30-45% productivity recovery

Short-term rentals

AC, check-in, Wi-Fi, doors, cleaning, Booking/Airbnb

City apartment map

Expected impact

Reduced response times

Beach resorts

Showers, sunbeds, umbrellas, cabins, restrooms

Stylized umbrella layout

Expected impact

Fewer operational calls

Facility

Service orders, maintenance, cleaning, SLA

Multi-site map

Expected impact

SLA and workload visibility

Industry

Faults, plants, HSE, materials, audits, quality

Department/line floor plans

Expected impact

30-50% downtime reduction

●COMPARISON

qb-ticketing vs Manual Email/WhatsApp

Feature

qb-ticketing

Traditional

Request centralization

Multi-channel

Fragmented

Assignment

AI + proximity

Manual

Map view

Geolocated pins

None

On-site geofencing

Auto confirmation

Manual trust

Traceability

History + GPS

Lost

PDF Reports

Automatic

Manual

Bulk import

XLS/CSV + geocoding

N/A

Multilingual

40+ languages

Human only

Management API

REST + webhooks

Copy-paste

SLA & KPIs

Built-in

Missing

●API · INTEGRATIONS · WEBHOOKS

Plugs into your existing systems. Without rewriting anything.

Documented REST API (OpenAPI 3.0), real-time bidirectional webhooks and ready connectors for major Italian and European management systems. Typical integration in under 48 hours.

qb-ticketingAPI HUB

PMS / Property

Octorate, Smoobu, Hostaway

Condo mgmt

Danea, Imm.it, Gabetti

ERP / MES

SAP, Odoo, Zucchetti

CMMS / Facility

Planon, Custom connector

HR / Payroll

qb-smart, Inaz, Paghe Cloud

Calendar / Email

Google, Microsoft 365

Communication

WhatsApp, Telegram, SMS

PMS / Property

Octorate, Smoobu, Hostaway

Condo mgmt

Danea, Imm.it, Gabetti

ERP / MES

SAP, Odoo, Zucchetti

CMMS / Facility

Planon, Custom connector

HR / Payroll

qb-smart, Inaz, Paghe Cloud

Calendar / Email

Google, Microsoft 365

Communication

WhatsApp, Telegram, SMS

REST APIWebhooksSSO / OAuth2CSV Import/ExportCustom connectorSandboxRate limit

Simple as a chat. Organized as a management system. Flexible as a platform.

Fewer calls

Fewer lost messages

XLS/CSV import

AI auto-assignment

Interactive map

On-site geofencing

PDF reports

Management API

Unified dashboard

Operational KPIs

●DASHBOARD

Everything under control, at a glance.

app.qb-ticketing.ai

qb-ticketing

Dashboard

Ticket

Map

Suppliers

A simple, scalable and accessible system.

Configurable by managed units, users, sites, assets, suppliers, integrations, automation. Maps, geofencing and base API included in the standard package.

Starting from

1€/month

per managed unit (building, apartment, umbrella, site, area, department, asset)

Request a proposal →

Less chaos. Fewer calls. More control.

Every report becomes a clear process: arrives geolocated, gets assigned, managed on-site, documented and synced with your systems.

Book a demo →

FAQ

AI Ticketing & Maintenance FAQ

Everything you need to know about qb-ticketing

How do you open a ticket with qb-ticketing?

Simply send a WhatsApp message or email to the dedicated address. The AI analyzes the text (and any attached photos), classifies the category, assigns priority, and creates the ticket in the dashboard — all in under 2 seconds, with no app or login required.

Come si apre un ticket con qb-ticketing?

Basta inviare un messaggio WhatsApp o un'email all'indirizzo dedicato. L'AI analizza il testo (e le eventuali foto allegate), classifica la categoria, assegna la priorità e crea il ticket nella dashboard — tutto in meno di 2 secondi, senza bisogno di app o login.

Can I import existing tickets from an Excel file?

Yes. qb-ticketing supports bulk import from XLS and CSV. Upload the file, map the columns (description, address, priority, category), and confirm. Tickets are created in batch, automatically geolocated, and ready for AI assignment.

Posso importare i ticket esistenti da un file Excel?

Sì. qb-ticketing supporta l'import massivo da XLS e CSV. Carichi il file, mappi le colonne (descrizione, indirizzo, priorità, categoria) e confermi. I ticket vengono creati in batch, geo-localizzati automaticamente e pronti per l'assegnazione AI.

How does automatic AI assignment work?

The AI analyzes 5 factors for each ticket: (1) technician competence for the category, (2) geographic distance from the job site, (3) current workload, (4) calendar availability, (5) performance history (average closure times). The result is an optimal assignment that reduces response times by up to 40%.

Come funziona l'assegnazione automatica AI?

L'AI analizza 5 fattori per ogni ticket: (1) competenza del tecnico rispetto alla categoria, (2) distanza geografica dal luogo dell'intervento, (3) carico di lavoro attuale, (4) disponibilità nel calendario, (5) storico performance (tempi medi di chiusura). Il risultato è un'assegnazione ottimale che riduce i tempi di risposta fino al 40%.

How do maps and geofencing work?

Every ticket is displayed on an interactive map with color-coded markers by status (open, in progress, closed). Geofencing creates virtual perimeters around sites: when a technician enters or exits the area, the system automatically logs the time and updates the ticket status. No manual clicks needed.

Le mappe e il geofencing come funzionano?

Ogni ticket è visualizzato su una mappa interattiva con marker colorati per stato (aperto, in corso, chiuso). Il geofencing crea perimetri virtuali intorno ai siti: quando un tecnico entra o esce dall'area, il sistema registra automaticamente l'orario e aggiorna lo stato del ticket. Nessun click manuale.

What API integrations are available?

qb-ticketing offers complete REST APIs with OpenAPI/Swagger documentation. You can integrate: ERP systems (SAP, Oracle), CRM (Salesforce, HubSpot), accounting tools, IoT/sensor platforms, webhooks for external notifications. Authentication uses API keys with configurable rate limiting.

Quali integrazioni API sono disponibili?

qb-ticketing offre API REST complete con documentazione OpenAPI/Swagger. Puoi integrare: sistemi ERP/gestionale (SAP, Oracle), CRM (Salesforce, HubSpot), strumenti di contabilità, piattaforme IoT/sensori, webhook per notifiche esterne. L'autenticazione avviene tramite API key con rate limiting configurabile.

Are PDF reports customizable?

Yes. Each PDF report includes your company logo, custom header and footer. Content is configurable: choose which fields to include (before/after photos, intervention timeline, costs, technician notes). Reports are generated with one click or automatically upon ticket closure.

I report PDF sono personalizzabili?

Sì. Ogni report PDF include il tuo logo aziendale, intestazione e piè di pagina personalizzati. Il contenuto è configurabile: puoi scegliere quali campi includere (foto prima/dopo, timeline interventi, costi, note tecnico). I report si generano con un click o in automatico alla chiusura del ticket.

How much does qb-ticketing cost?

qb-ticketing starts from €1/month per unit (apartment, room, facility). No setup fee, no contract lock-in. For a building with 30 units: €30/month. For a chain with 200 units: €200/month with volume discounts. Contact us for a custom quote.

Quanto costa qb-ticketing?

qb-ticketing parte da 1 €/mese per unità (appartamento, camera, stabilimento). Nessun costo di setup, nessun vincolo contrattuale. Per un condominio con 30 unità: 30 €/mese. Per una catena con 200 unità: 200 €/mese con sconti volume. Contattaci per un preventivo personalizzato.

Which sectors does qb-ticketing work in?

qb-ticketing is designed to be cross-industry: building administration, short-term rentals and property management, beach resorts and tourist villages, facility management (offices, shopping centers), industry and manufacturing. The AI adapts to the specific vocabulary of each sector.

In quali settori funziona qb-ticketing?

qb-ticketing è progettato per essere cross-industry: amministrazioni condominiali, affitti brevi e property management, stabilimenti balneari e villaggi turistici, facility management (uffici, centri commerciali), industria e manifattura. L'AI si adatta al vocabolario specifico di ogni settore.

How many languages does it support?

qb-ticketing's AI natively understands and processes over 40 languages, including Italian, English, French, German, Spanish, Portuguese, Arabic, Chinese, Japanese, Hindi, and many more. A tenant can write in any language and the ticket is automatically translated and categorized.

Quante lingue supporta?

L'AI di qb-ticketing comprende e processa oltre 40 lingue nativamente, incluse italiano, inglese, francese, tedesco, spagnolo, portoghese, arabo, cinese, giapponese, hindi e molte altre. Un inquilino può scrivere in qualsiasi lingua e il ticket viene tradotto e categorizzato automaticamente.

Is technician GPS data GDPR-compliant?

Yes. GPS tracking is active only during assigned missions and location data is anonymized after 90 days. Technicians can view their own data at any time. The system complies with GDPR (art. 6, legal basis: legitimate interest for service management) and Italian regulations on remote monitoring (art. 4 Workers' Statute).

I dati GPS dei tecnici sono conformi al GDPR?

Sì. Il tracciamento GPS è attivo solo durante le missioni assegnate e i dati di posizione vengono anonimizzati dopo 90 giorni. I tecnici possono visualizzare i propri dati in qualsiasi momento. Il sistema è conforme al GDPR (art. 6, base giuridica: legittimo interesse per la gestione del servizio) e alla normativa italiana sui controlli a distanza (art. 4 Statuto Lavoratori).

How long does onboarding take?

Standard onboarding takes less than 48 hours: (1) account setup and data import (2-4 hours), (2) category customization and AI rules (1-2 hours), (3) team training via video call (1 hour). After go-live, a dedicated Customer Success Manager supports you for the first 30 days.

Quanto tempo serve per l'onboarding?

L'onboarding standard richiede meno di 48 ore: (1) configurazione account e import dati (2-4 ore), (2) personalizzazione categorie e regole AI (1-2 ore), (3) formazione team via video-call (1 ora). Dopo il go-live, un Customer Success Manager dedicato ti segue per i primi 30 giorni.

Can I use qb-ticketing without WhatsApp, email only?

Absolutely. Input channels are independent: you can enable email only, WhatsApp only, both, or use manual input from the dashboard or XLS/CSV files. Every channel converges into the same AI processing pipeline and the same ticket in the system.

Posso usare qb-ticketing senza WhatsApp, solo via email?

Assolutamente sì. I canali di input sono indipendenti: puoi attivare solo email, solo WhatsApp, entrambi, oppure usare l'import manuale da dashboard o file XLS/CSV. Ogni canale converge nello stesso flusso di elaborazione AI e nello stesso ticket nel sistema.

Get in Touch

Ready to transform your business with AI? Let's talk.

[email protected]

Phone

+39.0409892697

Address

Riva Tommaso Gulli 12 - 34123 Trieste - Italy

Pragmatica AI